--- title: "Overcoming the challenges organisations face in providing effective CMMS or EAM system training" description: "Uncover the challenges organisations face in providing effective CMMS or EAM system training and how they impact the success of the EAM system implementation." image: https://onkey.com/wp-content/uploads/Copy-of-Training-Article-1-Article-Image.png canonical: https://onkey.com/overcoming-the-challenges-organisations-face-in-providing-effective-cmms-or-eam-system-training/ url: https://onkey.getmd.ai/overcoming-the-challenges-organisations-face-in-providing-effective-cmms-or-eam-system-training/.md last_converted: 2026-10-22T13:08:01.662Z --- × Blog # Overcoming the challenges organisations face in providing effective CMMS or EAM system training ### Recent Posts #### The ERP upgrade is not the only decision - 11 September 2026 #### On Key supporting Afrimat’s Asset Management Strategy - 3 August 2026 #### 11 Factors to consider when selecting a CMMS  - 24 July 2026 #### Is it the software that is not working or is the business process wrong? - 24 July 2026 #### Inspection findings don’t reduce risk. Follow-on work does. - 13 July 2026 --- ### Related Content #### Rethinking Facilities Management – Embracing engineered maintenance for enhanced efficiency and compliance - 23 September 2024 #### How to Approach Training When Implementing an Enterprise Asset Management System - 15 November 2023 #### How captivating CMMS user training improves asset performance - 30 October 2023 21 August 2023Effective Enterprise Asset Management (EAM) or CMMS (Computerised Maintenance Management System) training is crucial for successfully implementing a maintenance management system. However, there are several challenges that organisations frequently face when providing system training. In this article, we uncover what they are and how they hinder the effectiveness of the training and ultimately impact the success of the EAM system implementation. **Maintenance management system complexity** One of the primary training challenges is the complexity of maintenance management systems. CMMS and EAM systems are highly complex and can have many different features and functions. This makes it challenging for trainers to provide practical training that covers all aspects of the system without overwhelming learners. Additionally, it can be difficult for learners to retain all the information provided during training sessions. To overcome this obstacle, the training should be **tailored** to meet the unique requirements of each cohort. This means identifying each cohort’s knowledge and skills gaps and developing training that addresses these gaps. Providing role-based training or **learning pathways**can ensure that learners receive the appropriate knowledge and skills to use the EAM system effectively as part of their typical functions within their organisation. As a Pragma product, our On Key EAM training is developed based on the Pragma Academy’s Learning Pathway philosophy. To learn more about the Pragma Academy’s Learning Pathway philosophy, visit the Pragma website here. **Continuous maintenance management system developments** It is crucial to provide ongoing training and support for learners. EAM systems, like On Key EAM, continuously evolve, and new features and functions are regularly added. Providing ongoing training and support can ensure learners stay up to date with the latest system developments and use the system to its full potential. **Understanding diversity and skill levels** Another challenge is the diverse backgrounds and skill levels of learners. A wide range of resources within an organisation will use the EAM system. Each of these groups has different levels of technical knowledge and may require different types of training. Providing effective training that meets the needs of all learners can be a significant challenge. Partnering with a specialist training provider that can assist in developing learning pathways can help client organisations bridge this gap. Accordingly, Pragma has invested in a specialist Asset Management Training and Development division, the Pragma Academy. **Lack of training resources** Lack of training resources can also be a significant challenge when providing EAM training. Proper training requires adequate resources, including time, personnel and equipment. These resources are necessary for training sessions to be efficient, comprehensive and value-adding. Organisations should provide sufficient time for training sessions to overcome this barrier and ensure their personnel can access the equipment and resources. Selecting an EAMS or CMMS system with a robust training offering is essential when shortlisting potential CMMS or EAM systems. **A value-adding training offering** While there are several challenges that organisations may face when providing EAM training, these can be mitigated by tailoring the training to meet the specific needs of learners, providing ongoing training and support, and allocating adequate resources to training. The Pragma Academy addresses all of these obstacles, ensuring organisations’ personnel are equipped with the knowledge and skills needed to use On Key EAM effectively, ultimately leading to a successful implementation and use of On Key EAM. --- Contact Us × ##### Book a demo × × #### Thank you for registering for the On Key Connection Day. × You will receive a follow-up email with a map to the venue and additional arrangements for the day. We look forward to catching up with you. Kind regards **Marizanne Heunis** Head of Client Relations and Support – On Key