--- title: "" description: "Learn how Massmart uses On Key EAM to digitise and optimise its facilities management (FM) and asset management (AM) processes." image: https://onkey.com/wp-content/uploads/OK-Website-Case-Study.png canonical: https://onkey.com/resource/massmart-uses-on-key-eam-to-digitise-and-optimise-its-fm-and-asset-management-processes/ url: https://onkey.getmd.ai/resource/massmart-uses-on-key-eam-to-digitise-and-optimise-its-fm-and-asset-management-processes/.md last_converted: 2026-10-11T09:44:37.455Z --- × Case Study # Massmart digitises and optimises FM and AM using On Key EAM Download PDF ### Recent Posts #### The ERP upgrade is not the only decision - 11 September 2026 #### On Key supporting Afrimat’s Asset Management Strategy - 3 August 2026 #### 11 Factors to consider when selecting a CMMS  - 24 July 2026 #### Is it the software that is not working or is the business process wrong? - 24 July 2026 #### Inspection findings don’t reduce risk. Follow-on work does. - 13 July 2026 --- ### Related Content #### The ERP upgrade is not the only decision - 11 September 2026 #### On Key supporting Afrimat’s Asset Management Strategy - 3 August 2026 #### 11 Factors to consider when selecting a CMMS  - 24 July 2026 11 April 2023How Massmart uses On Key EAM to digitise and optimise its FM and asset management processes. Massmart, the second-largest distributor of consumer goods in Africa, manages the facility and asset management of its 350 stores with a lean team consisting of three management roles with a support team of five people. In this case study, you will learn how Massmart uses On Key EAM, a best-of-breed enterprise asset management system, to digitise its facility and asset management processes and increase cost control and efficiency. Taking ownership and building a strong relationship with the On Key team are two major factors driving the success that Massmart has achieved through On Key EAM. In this case study, we address the following: - The key challenge lies in the complexity of managing an extensive network of facilities and assets (eg HVAC, refrigeration, generators) with a substantial pool of contractors. - Carefully streamlining the large volume of work orders by considering every workflow process step. - Training and change management challenges with the large number of stakeholders involved. - Looting, loadshedding and retail sector-related challenges keep teams busy, which creates the need to be proactive and manage exceptions where possible. Download the case study to learn how Massmart uses On Key EAM to digitise and optimise its FM and asset management processes to address the abovementioned challenges. Massmart is a South African-based globally competitive regional management group invested in a differentiated, complementary, focused wholesale and retail formats portfolio. Massmart is the second-largest distributor of consumer goods in Africa. They operate 350 stores in nine countries in sub-Saharan Africa through the group’s two business units – Massmart Wholesale and Massmart Retail. Learn more about our moves in the FM space, here: Tsebo Facilities Solutions Partners with On Key EAM As Technology Partner to Disrupt the Facilities Management Market – On Key ````