--- title: "On Key takes food processing manufacturer’s after" description: "See how Meyn, a food processing manufacturer, achieved a single view of their installed base using On Key EAM. Join Meyn, the world leader in poultry processing and experience 100% profitable service contracts and a >90% retention rate." image: https://onkey.com/wp-content/uploads/Case-Study-image-Meyn-Case-study-1.png canonical: https://onkey.com/resource/on-key-takes-food-processing-manufacturers-after-sales-service-to-new-heights/ url: https://onkey.getmd.ai/resource/on-key-takes-food-processing-manufacturers-after-sales-service-to-new-heights/.md last_converted: 2026-10-11T06:28:23.942Z --- × Case Study # On Key takes food processing manufacturer’s after-sales service to new heights Download PDF ### Recent Posts #### The ERP upgrade is not the only decision - 11 September 2026 #### On Key supporting Afrimat’s Asset Management Strategy - 3 August 2026 #### 11 Factors to consider when selecting a CMMS  - 24 July 2026 #### Is it the software that is not working or is the business process wrong? - 24 July 2026 #### Inspection findings don’t reduce risk. Follow-on work does. - 13 July 2026 --- ### Related Content #### The ERP upgrade is not the only decision - 11 September 2026 #### On Key supporting Afrimat’s Asset Management Strategy - 3 August 2026 #### 11 Factors to consider when selecting a CMMS  - 24 July 2026 22 August 2025 #### “Having a trustworthy single view on our installed base is important to develop, sell and deliver after-sales services. With Pragma as a partner, we have implemented procedures and supporting tools like On Key to allow us to professionally and effectively serve our customers on all levels.” *Mesut Özdogan, Head of Services* #### Key challenges Meyn’s ambition to grow its advanced services offering, built around service contracts and proactive support, was constrained by several operational challenges. - Maintaining a reliable, consolidated view of the installed base —including “as-maintained” structures, revision history, and data spread across multiple ERP systems. - Enabling quick, accurate service costing that reflects asset condition, scope, and operational context. - Developing accurate, risk-based maintenance plansthat align with equipment usage and service contract terms. - Addressing gaps in installed base and maintenance plan visibility for third-party assets included in service scope. #### Our engagement Our partnership with Meyn began in 2006 and continues as a long-term collaboration focused on strengthening their after-sales business. Key areas of support included: - Conducting an Asset Management Improvement Plan(AMIP) assessment, which informed the business process design. - Deploying On Key EAMS as a global information system built to manage the installed base and maintenance processes. - Delivering critical softwareintegrationsbetween On Key and ERP systems, ensuring a unified view of the installed base and seamless operational data flow. - Developing a custom Advanced Maintenance Planning tool, enabling Meyn to quickly build accurate, risk-based maintenance plans tailored to customer contracts and equipment conditions. #### Value add The partnership enabled Meyn to transform its after-sales business into a scalable, profitable advanced services operation. A central outcome was a single, trustworthy view of the installed base, which became the foundation for efficient service costing, accurate maintenance planning, and reliable contract delivery. Key results include: - Established a fully operational after-sales division, including improved support for regional offices. - Reduced service costing leadtime to under eight hours, enabling faster, more accurate service proposals. - Ability to project spare part sales per customer or region and benchmark against actual sales, improving commercial insights. - 100% delivery of profitable service contracts, supported by accurate data and standardisedprocesses. - Achieved a >90% service contract retention rate, reflecting strong customer satisfaction. - Sustained after-sales revenue growth of over 6% annually, alongside improved profitability and service levels. - Evolved the service offering from a Basic Maintenance Concept to an Advanced Maintenance Concept, enabling long-term scalability and business growth. #### Client background - Meyn is a global OEM in the food processing industry, serving customers in 100+ countries with high-performance equipment and advanced services offering. With an extensive installed base, their solutions enable clients to maximisecapacity, efficiency, and uptime. - Advanced services are a core part of Meyn’s value proposition. They offer tailored agreements —including inspection, parts-only, and full maintenance contracts —designed to optimiseequipment performance over its lifecycle. Dedicated contract managers oversee execution and reporting to ensure service consistency at scale. - Meyn combines maintenance planning with a global network of over 130 engineers across 20+ countries. The Meyn360 digital portal provides real-time access to parts, manuals, inventory, and service history, enabling efficient, data-driven service delivery alongside their equipment offering. --- Contact Us × ##### Book a demo × × #### Thank you for registering for the On Key Connection Day. × You will receive a follow-up email with a map to the venue and additional arrangements for the day. We look forward to catching up with you. Kind regards **Marizanne Heunis** Head of Client Relations and Support – On Key